Submit a request – Software Support Knowledge Base

Your email address

Are you are submitting a request on behalf of a community that is not your primary work location/department or that you are temporarily stationed at?(optional)

If you're a corporate team member making a request for an onsite community, select the community name. Onsite team members do not need to select a community unless it is on behalf of a different community.

What property management system (PMS) does the community use?

Who is your Client?(optional)

How can we help you?

Prospect Name and Email

Please enter the name and email address of the prospect/resident in question

Enter Resident T-Code/Unit #

If you are a Yardi community, enter the resident t-code. If you are a RealPage or Entrata community, enter the unit number.

What is the PO or Invoice Number

What is the Check # in this request?

Owner/Client Name & Information

Is the user keeping access to their current property or moving fully to the new property(ies)?

Is this permanent access or temporary?

When Does Access Need to Begin?

When Does Access Need to End?

Report Name(s)

Please write the names of the reports as they appear and separate all report names with a semicolon.

What is the Email Address(es) of the Recipient of Report(s)

if there are multiple emails, please separate them with a semicolon.

Report Frequency

How Often Should Report(s) Be Generated?

Date to Start Report Automation

Choose the date in which the automated reports should begin sending to the recipient.

Does this issue impact your ability to process MEC within the next 72 hours?(optional)

What is your Community's Month-End-Close date?(optional)

Subject

Share a few keywords about your need

Description

Please enter the details of your request, additional notes and/or copy and paste relevant screenshot(s) here. If you are attaching multiple images, please list here the image titles and describe what they are meant for.

Attachments(optional)

Add file or drop files here